The Terms and conditions contained on this page is a part of an agreement between Solar Ocean Pty Ltd ABN 38 646 430 551 referred to as “Solar Ocean” and the customer named on this Quote/contract as “you”.

1. ACCEPTANCE: This agreement starts when you accept our offer set out in this quote, which you can do by accepting the offer over the telephone; accepting the offer by sending an email or signing and sending the quote to our address by post or by email. You may also require to pay the deposit.

2.AGREEMENT COVERS: Your purchase of the Solar PV system and other equipment, described as fully system  designed solar system attached to this agreement. Delivery and Installation of the system at your premises


  • a) Payments can be made via EFT or by Credit Card
  • b) A deposit is required at the time of acceptance of quote.
  • c) You must pay Solar ocean the balance at the same time as Solar ocean delivers the system to the premises.
  • d) if you fail to pay outstanding amount in full when due, admin fees plus outstanding payment shall accrue
    until these payments received from you. Late payments may occur Admin charges of $250 plus penalty interest.

4. REPOSSESSION AND COSTS : Notwithstanding clause 3, if payment is not received by Solar Ocean when due, Solar Ocean reserves the right to enter the Installation Address without notice and repossess the System and to seek from you all costs for the repossession, loss in value of the repossessed system, wasted costs including but not limited to handling, installation and disbursements.

5. REFUNDS : This agreement ends for any of the following reasons before we install a system at your premises and we will refund all of the money you have paid under this agreement.

  • a) within 10 days after accepting this agreement
  • b) If we haven’t delivered and installed the system at your property within 6 weeks after the target date;
  • c) if the
    price increase notice is given and you chose to end the agreement rather than accepts
    the price increase; and
  • d) if the distributor refuses the grid connection application. Admin
    charge of $100 will apply if you cancel the agreement on the day of installation.

6. CHANGE IN PRICE : If it is reasonable to do so and are not prohibited by law from doing so; In effect of the price increase of the system or any part of it, the installation of the system, STC value increase or decrease and any item mentioned in this quote Solar Ocean will notify you about this price changes to cover the cost by information provided
by you in this quotation

7. GRID APPROVALS : Solar ocean will apply for grid connection approval on your
behalf as soon as we receive required information from you. This agreement is subject
to grid connection approval being granted. Installation target day may change due to
delays in installation.


  • 1) Solar ocean will make every reasonable effort to ensure that
    your System is delivered and installed on the agreed date provided condition 1 met.
  • 2)You agree that the agreed date is only a target date and not a strict deadline and Solar
    ocean will not be liable to you if we fail to deliver and install the System at the Installation
    Address by the agreed date.
  • 3) Subject to the provisions in this Agreement you may
    indicate your preference as to the location of the solar panels and inverter but you must
    do as soon as possible before the commencement of any work.
  • 4) Installation is to take
    place in accordance with the design and specification provided by Solar ocean unless
    circumstances that could not have been reasonably anticipated by Solar ocean require a
    new design or specification which may result in a change in the Price. You or your
    representative must be present at the Premises for any site inspection and for the
    delivery and installation of the System.

9. ACCESS TO THE SITE : The Purchaser grants to Solar ocean permission, sufficient
access or possession of the Site as is necessary to complete site inspections, delivery
and the installation of the goods. Any failure to provide access or impede that access,
such that the installation works cannot be conducted by Solar ocean Australia may result
in a change in the Price.


  • a) You warrant that the building or location at the
    Installation Address is safe, free from defects including asbestos-free and fit for the
    purpose of installing the System.
  • B) You acknowledge that Solar ocean is not
    responsible for any damage to the System or your building howsoever so caused as a
    consequence of a defect or deficiency in your building or part thereof.
  • C) Solar ocean is
    not responsible or liable for diminished or inadequate performance or installation if your
    building contains brittle roof tiles, oxidized metal roof or meter boxes or poor roof supports.
  • d) You must fix all such defects before Solar ocean arranges for the
    installation of the System.

11. ACCREDITED INSTALLER : To ensure your system meets industry best practice
and all relevant Australian Standards we contract a Clean Energy Council accredited
independent licence electrician (“Installer”) to install your system who is responsible for
installing your system. We agree to provide you with details of your Installer prior to the
commencement of any work upon request.

12. STCs AND LGCs :

  • a) The Purchaser assigns all rights create STCs to Solar ocean
    Australia and authorizes Solar ocean Australia to create, apply and retain STCs and all
    financial benefits or value attributable to them.
  • b) The Purchaser acknowledges and
    agrees that the installation portion of the Price on the Order Confirmation has been
    calculated on the basis that STCs will be approved by the Australian Government Clean
    Energy Regulator. If for any reason Solar ocean Australia determines that the STCs are
    not, or will not be, available to Solar ocean as anticipated by Solar ocean Australia when
    calculating the Price, then the customer must pay an additional amount to reflect the
    value of such benefits that are not, or will not, be available to Solar ocean.
  • c) The Purchaser acknowledges and agrees that any information regarding STCs and LGCs
    stated by Solar ocean in the Preliminary Report or otherwise stated is accepted as a
    guide only and does not form any guarantee of approval or financial benefit.


13. SYSTEM GUARANTEES : Providing that reasonable inspection of the goods has not resulted in the detection of any defect in the goods and subject to sub-clause

14.B hereof, liability for breach of any conditions or warranty implied by the Australian
Consumer Law is limited to any of the following as determined by Solar ocean:

    • (i) the replacement of the goods or the supply of equivalent goods;

(ii) the repair of the goods.

13.B. The only conditions and warranties which are binding on Solar ocean in respect of
the stated, quality, capability or condition of the goods or whether they are suitable,
adequate or appropriate for the purpose or purposes for which they are purchased or
anything else in relation to the goods are those provisions which cannot be excluded
under any Federal or State law relating to the sale or supply of goods C) The foregoing
warranty does not apply to the System if:

  • (i) the System has been modified by any party
    other than us, or without our prior written consent;
  • (ii) the System has been improperly
    installed by you or installed by anyone other than a Clean Energy Council accredited
    independent Licence electrician; or
  • (iii) an Outstanding Amount remains unpaid for 10 days or more.
    • d)For the avoidance of doubt, when an Outstanding Amount remains unpaid to Solar ocean then all call-outs for maintenance, service and repairs remain
      suspended until the Outstanding Amount is received in full by Solar ocean
    • E) Although
      these other guarantees and warranties may not cover labour costs, travel costs and
      delivery costs arising from a claim under these other guarantees and warranties. We will
      notify you if this is the case, and tell you the costs payable. The costs will be payable in


  • F) Solar ocean offers a system warranty of 1 year or as agreed in this
    agreement, Solar components manufacturer’s warranty applies as per manufacturer’s
    warranty terms.
  • G) During the warranty Period, we will provide reasonable assistance to
    you in making any guarantee or warranty claim against the manufacturer of the System,
    including by acting as your liaison with the manufacturer.

14. REGISTERING A COMPLAINT : If you have a complaint relating to the System, its installation or this agreement generally, you can make a complaint to us by:

  • (a) calling us on our telephone number as set out in the Quote; or
  • (b) giving us written notice of this, by post or email.

15. PRIVACY : We will comply with all relevant privacy legislation in relation to your personal information. Copy of our privacy policy available on

16. Net Meter : Grid (NET) Meter to be installed by your Electricity Retailers and not
included in quotation.

17. STC Value : STC Value is subject to change